Complaint Form

Please fill out this questionnaire to raise a complaint with Trulux.
The information disclosed in this form will be only shared with Trulux authorized personnel.

Please use "N/A" for "not applicable".
    • A. Customer Service


    • B. Products/ Materials


    • (e.g. changing the packaging, adding substances to the material/product, testing, etc.)

    • i.e storage temperature, place, exposure to light, other controls.

    • Please provide measurement unit (e.g mL, grams, kg, etc)

    • e.g. for broken containers, please send photos showing the crack/ damage.

    • Please note that for complaints about products/materials we cannot proceed to an investigation without photos.

    • C. Trulux Service


    • Please share with us any other information you deem necessary.

    • Signature